This practical English pronunciation course is designed for operational leaders and call center agents who want to enhance their clarity, listening skills, and spoken communication. Participants will improve their ability to communicate confidently and effectively with clients, customers, and colleagues through targeted practice with key sounds, stress patterns, and intonation. The course focuses on real-life call scenarios, providing the tools needed to reduce misunderstandings, build rapport, and speak with greater accuracy and fluency in fast-paced customer service environments.

This course is designed to help prospective agents achieve the last step in their English learning journey to achieve the level required to be part of one of Glass Mountain BPO accounts.